Terms and Conditions

This agreement was written in English (Canada).

Date of Last Revision: May 4, 2026.

These Terms and Conditions ("Terms") govern your use of Clean Those Windows, your customer account, and any bookings, estimates, payments, receipts, communications, and services provided by Clean Those Windows. By using this website, creating an account, requesting an estimate, booking a service, paying an invoice, or allowing us to perform services at a property, you agree to these Terms.

References to "we," "us," and "our" mean Clean Those Windows. References to "you" and "your" mean the customer, account holder, property owner, occupant, authorized representative, or any person who uses this website or books services with us.

1. Our Services

   We provide window cleaning and related property services, which may include interior window cleaning, exterior window cleaning, screen cleaning, sill cleaning, track cleaning, glass detailing, post-construction cleaning, hard water treatment, maintenance plans, commercial services, residential services, and other related services that we offer from time to time.
   
   Unless expressly stated in writing, a booking, quote, or estimate includes only the services specifically selected, described, or approved. Additional work may require an updated estimate, additional fees, or a separate booking.

2. Website Use

   You may use Clean Those Windows only for lawful purposes and in accordance with these Terms.
   1. You will not use the website in a way that is unlawful, misleading, fraudulent, malicious, abusive, or harmful.
   2. You will not attempt to interfere with, disable, overburden, reverse engineer, scrape, copy, or misuse the website or any related systems.
   3. You will not upload viruses, malware, automated scripts, spam, or any code intended to damage, intercept, or disrupt our website or services.
   4. You will not attempt to access accounts, bookings, receipts, customer records, payment records, or administrative areas that do not belong to you.
   5. We may restrict, suspend, or terminate access to the website where we believe these Terms have been violated or where required to protect our business, customers, staff, systems, or legal rights.

3. Customer Accounts

   You may be required to create an account to book services, manage appointments, view receipts, update contact information, or communicate with us.
   1. You agree to provide accurate, current, and complete account, contact, billing, and property information.
   2. You are responsible for keeping your login credentials secure.
   3. You are responsible for all activity that occurs under your account unless caused by our own security failure.
   4. You must not create an account for someone else unless you have their permission.
   5. You must not use another customer’s account without authorization.
   6. You agree to promptly update your account if your email address, phone number, billing details, property access details, or appointment instructions change.
   7. We may disable, restrict, or delete accounts that contain false information, duplicate records, abuse, unpaid balances, suspicious activity, or security concerns.

4. Bookings and Scheduling

   Bookings may be requested through our website, by phone, by text message, by email, in person, or through any other method we make available.
   1. A booking request is not guaranteed until it has been accepted or confirmed by us.
   2. Appointment times are scheduled in good faith, but may be affected by weather, traffic, previous jobs, staffing, equipment issues, safety concerns, or other delays outside our reasonable control.
   3. We may reschedule, refuse, pause, or cancel work if conditions are unsafe, unsuitable, inaccurate, inaccessible, or materially different from the information provided when the booking was made.
   4. You agree to provide accurate property details, including the property type, number of windows, building height, access restrictions, parking requirements, pets, alarms, gate codes, locked areas, strata or condo rules, and any known hazards.
   5. If you book on behalf of another person, business, tenant, landlord, condo board, strata, property manager, or organization, you confirm that you have authority to do so.
   6. You are responsible for ensuring we have permission to enter the property, access the work areas, and perform the requested services.

5. Estimates, Quotes, and Pricing

   Any estimate, quote, online price, package price, or starting price is based on the information available to us at the time.
   1. Prices may change if the property, window count, glass condition, access requirements, building height, safety requirements, contamination, construction debris, mineral buildup, paint, silicone, adhesive, staining, screen condition, track condition, or service scope differs from what was described.
   2. Online calculators, package prices, promotional prices, and automated estimates are not final unless confirmed by us.
   3. We may charge additional fees for extra windows, high or difficult access, post-construction cleanup, hard water removal, paint removal, screen cleaning, track detailing, heavy buildup, special equipment, parking, travel, waiting time, missed access, or other work outside the original scope.
   4. We will make reasonable efforts to notify you before performing additional chargeable work.
   5. Taxes, fees, discounts, coupons, deposits, tips, and other adjustments may be shown separately on estimates, invoices, checkout pages, or receipts.

6. Customer Responsibilities Before We Arrive

   To help us complete the work safely and efficiently, you agree to prepare the property before the appointment.
   1. Move furniture, fragile items, plants, decorations, valuables, electronics, window coverings, and personal belongings away from windows and work areas.
   2. Unlock gates, doors, garages, yards, utility rooms, balconies, roof access points, or other areas needed for the service.
   3. Secure pets, children, tenants, guests, and other occupants away from work areas.
   4. Notify us of alarms, cameras, access codes, parking restrictions, fragile landscaping, sprinkler systems, ponds, pools, roof hazards, steep grades, damaged decks, loose railings, or any other safety concern.
   5. Tell us in advance about damaged glass, cracked panes, failed seals, loose frames, damaged screens, brittle tracks, old caulking, tinted glass, privacy film, security film, specialty coatings, lead paint concerns, or any surface that may require special handling.
   6. Ensure there is safe and reasonable access to the work areas, including parking and, where needed, water access.
   If the property is not ready, we may need to skip affected areas, reschedule the job, charge a waiting fee, charge a missed appointment fee, or update the service price.

7. Property Access and Authorization

   By booking services, you confirm that:
   1. You own the property, occupy the property, manage the property, or have permission from the owner or authorized decision-maker to request the services.
   2. You authorize us and our staff, contractors, or representatives to access the property as reasonably required to perform the booked services.
   3. You are responsible for notifying occupants, tenants, staff, security, concierge, property managers, condo boards, or other affected parties before we arrive.
   4. You are responsible for any charges, fines, towing fees, parking fees, access fees, or delays caused by missing or incorrect access instructions.

8. Safety, Weather, and Right to Refuse Work

   We care about safety and reserve the right to refuse, stop, modify, or reschedule work where we believe conditions are unsafe, impractical, illegal, abusive, or unsuitable.
   1. Unsafe conditions may include high winds, lightning, heavy rain, snow, ice, extreme heat or cold, smoke, poor air quality, unsafe ladders, unsafe roof access, unstable ground, aggressive animals, hazardous materials, broken glass, unsafe electrical conditions, hostile behaviour, or any other condition that creates an unreasonable risk.
   2. We may refuse work that requires unsafe heights, roof walking, unsafe ladder placement, removal of hazardous material, entry into unsafe spaces, or equipment we do not have available.
   3. We may reschedule outdoor work due to weather or seasonal conditions.
   4. We may refuse service to anyone who is abusive, threatening, discriminatory, intoxicated, unsafe, or otherwise inappropriate toward our staff, contractors, customers, or representatives.

9. Limitations of Window Cleaning Results

   We make reasonable efforts to provide professional results, but some marks, stains, or defects may not be removable through standard window cleaning.
   1. Standard cleaning may not remove hard water staining, mineral deposits, oxidation, paint, silicone, adhesive, stickers, scratches, etching, corrosion, construction debris, glass defects, seal failure, fogging between panes, or damage caused by age, weather, prior cleaning, chemicals, sprinklers, or construction.
   2. Some screens, tracks, frames, seals, caulking, films, coatings, and older windows may be fragile or already deteriorated.
   3. We are not responsible for pre-existing damage, failed seals, loose panes, brittle screens, cracked glass, worn tint, damaged coatings, oxidation, corrosion, or defects that become more visible after cleaning.
   4. Specialty glass, coated glass, tinted glass, privacy film, security film, stained glass, leaded glass, storm windows, heritage windows, and post-construction glass may require special service terms or may be declined.

10. Post-Construction and Specialty Cleaning

    Post-construction cleaning, paint removal, silicone removal, adhesive removal, mineral removal, and other restorative work carry higher risk than regular maintenance cleaning.
    1. You acknowledge that construction debris, stucco, concrete, mortar, paint, welding splatter, grinder dust, silicone, adhesive, and mineral buildup may permanently damage or scratch glass.
    2. We may recommend a test area before attempting specialty cleaning.
    3. We may decline specialty cleaning if we believe the risk of damage is too high.
    4. Unless otherwise agreed in writing, post-construction cleaning and restorative cleaning are not included in standard window cleaning prices.

11. Payments, Deposits, and Receipts

    If you make a payment through Clean Those Windows or directly to us, you agree to the payment terms shown at checkout, on your invoice, in your estimate, or communicated to you in writing.
    1. We may require a deposit, prepayment, card on file, or full payment before confirming or completing a booking.
    2. Deposits may be applied toward the final invoice and may be non-refundable where permitted by law and where stated at the time of booking.
    3. Final payment is due when the service is completed unless we have agreed otherwise in writing.
    4. Unpaid balances may result in late fees, collection costs, cancelled future bookings, account restrictions, or service refusal, where permitted by law.
    5. Prices are listed in Canadian dollars unless otherwise stated.
    6. Applicable taxes may be added to estimates, invoices, checkout totals, and receipts.
    7. We may store transaction records, invoices, receipts, service history, payment status, refund history, and tax records for accounting, customer service, legal, security, and business purposes.
    8. We do not intentionally store your full credit card number on our website. Card payments may be processed by third-party payment processors, and their own terms and privacy policies may apply.
    9. You are responsible for ensuring your billing information is accurate and that you are authorized to use the payment method provided.

12. Cancellations, Rescheduling, No-Shows, and Refunds

    Our cancellation, rescheduling, and refund policies may be displayed during booking, on your estimate, on your invoice, or otherwise communicated in writing.
    1. You agree to give us as much notice as reasonably possible if you need to cancel or reschedule.
    2. If you cancel or reschedule on short notice, fail to provide access, provide incorrect access information, are not ready for service, or prevent us from completing the work, we may charge a cancellation fee, missed appointment fee, waiting fee, travel fee, or retain a deposit where permitted by law.
    3. If we must reschedule because of weather, safety, staffing, equipment, vehicle issues, or circumstances outside our reasonable control, we will make reasonable efforts to offer a new appointment time.
    4. Refunds, if any, will normally be returned to the original payment method unless we choose another method.
    5. Nothing in these Terms limits any cancellation, refund, or consumer protection rights that cannot legally be waived.

13. Satisfaction Concerns and Re-Clean Requests

    If you are not satisfied with a completed service, please contact us promptly so we can review the issue.
    1. You agree to notify us of any service concern within 48 hours of completion unless a different period is stated in writing.
    2. We may ask for photos, videos, details, or access to inspect the concern.
    3. If we determine that an area was reasonably missed or not completed to the agreed scope, our usual remedy is to re-clean the affected area where practical.
    4. We are not required to provide a refund or re-clean for issues caused by weather after service, new dirt or debris, condensation, damaged glass, failed seals, inaccessible windows, pre-existing stains, mineral damage, scratches, construction defects, or work outside the agreed scope.

14. Damage, Claims, and Liability

    You agree to notify us promptly of any alleged damage or claim related to our services.
    1. Any damage claim must be reported within 48 hours of service completion unless a longer period is required by law.
    2. You agree to provide reasonable evidence of the claim, including photos, videos, receipts, repair estimates, and access for inspection.
    3. We are not responsible for pre-existing damage, normal wear and tear, defective materials, failed seals, loose frames, cracked glass, brittle screens, damaged tracks, unstable fixtures, weak caulking, worn coatings, damaged tint, hidden defects, or items that were not moved away from work areas.
    4. We are not responsible for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost rent, lost business, loss of use, emotional distress, delay, inconvenience, or third-party claims, except where such limitation is not permitted by law.
    5. To the fullest extent permitted by law, our total liability for any claim related to a service is limited to the amount you paid us for the specific service giving rise to the claim.
    6. Nothing in these Terms excludes liability that cannot legally be excluded.

15. Photos, Videos, Reviews, and Service Records

    We may take photos, videos, notes, measurements, or other records before, during, or after service for quoting, quality control, training, safety, dispute resolution, proof of completion, marketing, insurance, or recordkeeping purposes.
    1. We will make reasonable efforts not to include sensitive personal information in marketing materials without permission.
    2. If you submit reviews, testimonials, comments, photos, videos, or feedback to us, you grant us permission to use, reproduce, display, edit, and share that content for business, marketing, quality control, and customer service purposes.
    3. You confirm that any content you provide to us is truthful, lawful, and does not infringe anyone else’s rights.
    4. We may remove, decline, or refuse to publish content that is abusive, false, misleading, unlawful, defamatory, discriminatory, spam, or otherwise inappropriate.

16. Privacy

    Your privacy is important to us. Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.
    
    By using the website, creating an account, booking a service, making a payment, or communicating with us, you agree that we may collect and use information reasonably necessary to provide services, manage bookings, process payments, issue receipts, communicate with you, maintain records, prevent fraud, improve our services, and comply with legal, tax, insurance, security, and business obligations.

17. Communications, Email, and Text Messages

    By providing your email address, phone number, or other contact details, you agree that we may contact you about your account, bookings, estimates, invoices, receipts, service reminders, access instructions, payment issues, customer support, safety matters, and other transactional or service-related matters.
    1. Transactional and service-related messages may be necessary to provide services you requested.
    2. Where required by law, commercial or promotional emails and text messages will be sent only with appropriate consent.
    3. You may unsubscribe from promotional communications where an unsubscribe method is provided.
    4. You are responsible for keeping your contact information accurate and for notifying us if your phone number or email address changes.
    5. Carrier message and data rates may apply to text messages.

18. Third-Party Services

    Our website and business may use third-party services for payment processing, scheduling, email, text messaging, analytics, maps, reviews, accounting, hosting, security, customer support, or other business functions.
    1. Third-party services may have their own terms, privacy policies, fees, and availability limits.
    2. We are not responsible for third-party outages, errors, processing delays, declined payments, platform changes, or third-party misuse of information outside our control.
    3. We may replace, modify, suspend, or discontinue third-party integrations at any time.

19. Promotions, Coupons, Discounts, and Gift Certificates

    Promotions, coupons, discounts, referral credits, account credits, gift certificates, and special offers are subject to the terms stated with the offer.
    1. Offers may be limited by date, service area, service type, customer type, property type, booking size, or availability.
    2. Offers cannot be combined unless we expressly allow it.
    3. We may correct obvious pricing errors, coupon errors, or promotional mistakes.
    4. We may refuse or cancel discounts obtained through misuse, fraud, duplicate accounts, or technical errors.
    5. Where required by law, gift certificates and prepaid balances will be handled in accordance with applicable consumer protection rules.

20. Intellectual Property

    All website content, business names, logos, text, photos, graphics, designs, software, code, service descriptions, forms, booking flows, and other materials on Clean Those Windows are owned by us or licensed to us unless otherwise stated.
    1. You may not copy, reproduce, modify, scrape, resell, redistribute, or exploit our website content or systems without our written permission.
    2. You may not use our name, branding, logos, photos, or materials in a way that suggests endorsement, partnership, employment, agency, or affiliation without our written permission.
    3. You may print or save receipts, invoices, estimates, and booking confirmations for your own personal, household, accounting, tax, or business records.

21. Prohibited Conduct

    You agree that you will not:
    1. Provide false, misleading, or incomplete booking, billing, account, property, or payment information.
    2. Book services without authority from the property owner, occupant, manager, or other authorized decision-maker.
    3. Harass, threaten, abuse, discriminate against, intimidate, or endanger our staff, contractors, representatives, customers, or other people.
    4. Refuse to secure animals, children, unsafe areas, or known hazards after being asked to do so.
    5. Attempt to avoid payment, reverse a valid charge, submit a false dispute, misuse a coupon, or commit fraud.
    6. Post false, defamatory, abusive, or misleading statements about us, our staff, our customers, or our services.
    7. Use our website or services for any unlawful purpose.

22. Service Areas

    We may limit services by city, region, property type, accessibility, season, route availability, staffing, or other operational factors.
    1. We may refuse or reschedule bookings outside our service area.
    2. Travel fees, minimum booking amounts, or special scheduling rules may apply to some areas.
    3. Availability shown online may change and is not guaranteed until confirmed by us.

23. Changes to Services and Website

    We may update, change, suspend, or discontinue any part of our website, services, prices, service areas, account features, booking tools, payment options, or policies at any time.
    
    We are not responsible if the website is temporarily unavailable, delayed, inaccurate, or affected by maintenance, security issues, hosting issues, third-party services, internet problems, or events outside our control.

24. Amendments to These Terms

    We may update these Terms from time to time by posting a revised version on this page and updating the revision date.
    1. The version posted at the time of your booking will generally apply to that booking unless a change is required by law or is clearly administrative.
    2. Your continued use of the website, account features, or services after changes are posted means you accept the updated Terms.
    3. If you do not agree to the updated Terms, you must stop using the website and services.

25. Termination or Refusal of Service

    We may refuse service, cancel bookings, restrict accounts, or terminate access to the website if:
    1. You violate these Terms.
    2. You provide false, incomplete, or misleading information.
    3. You fail to pay amounts owing.
    4. You behave abusively, dangerously, unlawfully, or inappropriately.
    5. The property, access, weather, or work conditions are unsafe or unsuitable.
    6. We believe termination or refusal is necessary to protect our business, staff, contractors, customers, systems, legal rights, or safety.
    Termination does not cancel any payment obligations, damage claims, indemnity obligations, privacy obligations, or other terms that reasonably should survive termination.

26. Indemnity

    You agree to indemnify and hold harmless Clean Those Windows, its owners, directors, officers, employees, contractors, representatives, agents, successors, and assigns from and against any claims, damages, losses, liabilities, costs, expenses, legal fees, fines, penalties, or demands arising from:
    1. Your breach of these Terms.
    2. Your misuse of the website or services.
    3. Your false, incomplete, or misleading information.
    4. Your lack of authority to book services or authorize property access.
    5. Unsafe, undisclosed, or unsuitable property conditions.
    6. Your failure to prepare the property or secure hazards, pets, children, occupants, or valuables.
    7. Your violation of any law or third-party rights.

27. Disputes and Governing Law

    These Terms and any dispute arising from or related to our website, accounts, bookings, payments, receipts, communications, or services are governed by the laws of Alberta, Canada, without regard to conflict of law rules.
    1. You agree to first contact us and attempt to resolve any dispute informally.
    2. If a dispute cannot be resolved informally, you agree that the dispute will be handled exclusively in the courts or tribunals with jurisdiction in Alberta, Canada, unless applicable law requires otherwise.
    3. Any claim must be brought individually and not as part of a class, collective, or representative proceeding, to the fullest extent permitted by law.
    4. Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief where appropriate.

28. Disclaimer of Warranties

    To the fullest extent permitted by law, the website and services are provided on an "as available" and "as is" basis.
    
    We do not guarantee that the website will be uninterrupted, error-free, completely secure, or free from harmful components. We do not guarantee that every stain, mark, defect, or buildup can be removed from glass, frames, tracks, screens, or surrounding surfaces.
    
    Except as expressly stated in writing, we disclaim all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted service, to the fullest extent permitted by law.

29. Limits of Liability

    To the fullest extent permitted by law:
    1. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages.
    2. We are not liable for lost profits, lost revenue, lost rent, loss of business, loss of goodwill, loss of use, delay, inconvenience, or emotional distress.
    3. Our total liability for any claim related to a service will not exceed the amount you paid us for the specific service giving rise to the claim.
    4. Our total liability for website, account, booking, payment, or receipt issues will not exceed the amount you paid us in the 30 days before the claim arose.
    5. Some laws may not allow certain exclusions or limitations. In those cases, our liability is limited to the fullest extent permitted by applicable law.

30. Users Outside Canada

    If you access the website from outside Canada, you are responsible for complying with local laws.
    1. You consent to your information being transferred to, stored in, and processed in Canada and any other location where our service providers operate.
    2. You must not use the website or services if doing so would violate laws that apply to you.

31. Definitions

    1. "Website" means Clean Those Windows and any related pages, forms, booking tools, account areas, checkout pages, customer portals, mobile pages, and online features we operate.
    2. "Services" means window cleaning and any related services, estimates, bookings, communications, site visits, maintenance plans, or work we provide or offer.
    3. "Booking" means a request, appointment, reservation, order, quote approval, service call, or scheduled visit for services.
    4. "Customer Content" means reviews, comments, photos, videos, messages, testimonials, instructions, notes, or other content you submit to us or post through the website.
    5. "Property" means the home, business, building, unit, site, land, or premises where services are requested or performed.
    6. "Personal Information" means information about an identifiable individual, including contact details, account details, booking history, payment status, service address, communications, and related customer records.

32. Other Terms

    1. These Terms, together with any booking confirmation, estimate, invoice, receipt, posted policy, and Privacy Policy, make up the entire agreement between you and us regarding the website and services.
    2. If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain in effect.
    3. If we fail to enforce any part of these Terms, that failure is not a waiver of our rights.
    4. You may not transfer your rights or obligations under these Terms without our written permission.
    5. We may transfer our rights and obligations in connection with a merger, sale, reorganization, assignment, subcontracting arrangement, or transfer of business assets.
    6. Nothing in these Terms prevents us from complying with the law.
    7. Headings are for convenience only and do not affect interpretation.
    8. Any terms that by their nature should survive termination will continue to apply, including payment obligations, liability limits, indemnity, intellectual property, privacy, dispute terms, and recordkeeping terms.